About Hypertherm Cutting Systems

Our Story

Hypertherm started with a small team of plasma engineers in Hanover, New Hampshire in 1968. The founding idea was straightforward: build industrial cutting equipment that works reliably for the people who depend on it every working day.

Over 58 years, that principle has guided our growth from a regional equipment maker to a global operation with 1,800+ employees, 350+ dedicated engineers, and installations in 80+ countries. Our 90,000 sqm manufacturing facility produces systems tested to a 56-point quality checklist before any unit ships.

We remain an employee-owned company. This ownership structure means our decisions are driven by long-term product quality and customer outcomes, not short-term profit targets. When a fabricator buys a Hypertherm system, they are buying from the people who built it.

Global Reach, Local Support

Hypertherm cutting systems operate in 80+ countries through a network of 120+ authorized distributors and 40+ regional service centers. This distributed support model means parts availability and service response are local, not dependent on shipping from a central warehouse.

Regional distributors carry consumable inventory, replacement parts, and trained service technicians. In 2025, our average first-response time for warranty claims was 4.2 hours globally, measured across 3,200+ documented service tickets. Same-day consumable delivery is available in most major markets in North America, Europe, and East Asia.

• 120+ authorized distributors with trained technicians
• 40+ regional service centers for on-site support
• 24/7 remote diagnostic capability on Phoenix CNC systems
• Local consumable inventory in major markets