Hypertherm Privacy Policy

Last updated: February 2026

1. Introduction

Hypertherm Cutting Systems ("Hypertherm", "we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website and interact with our services.

2. Information We Collect

2.1 Information You Provide

When you submit an inquiry form, request a quote, or contact us, we may collect:

• Name (first and last)
• Email address
• Phone number
• Company name
• Country or region
• Product interest and cutting requirements
• Any additional information you include in your message

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent, and navigation patterns
• Referring website URL

3. How We Use Your Information

We use the collected information for the following purposes:

• Responding to your product inquiries and quote requests
• Connecting you with authorized Hypertherm distributors in your region
• Providing technical support and product recommendations
• Improving our website and user experience
• Analyzing Site traffic and usage patterns
• Complying with legal obligations

We do not sell your personal information to third parties.

4. Information Sharing

We may share your information with:

• Authorized Distributors: When you request a quote or product information, we may share your contact details with an authorized Hypertherm distributor in your region to facilitate your inquiry.
• Service Providers: Third-party companies that assist with website hosting, analytics, email delivery, and customer support, under contractual obligations to protect your data.
• Legal Requirements: When required by law, regulation, or legal process.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically no longer than 3 years from your last interaction with us, unless a longer retention period is required by law. Inquiry records may be retained for up to 5 years for business relationship management.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our Site uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for Site functionality (session management, security).
• Analytics Cookies: Help us understand how visitors use the Site (page views, navigation patterns).

You can manage cookie preferences through your browser settings. Disabling cookies may affect some Site functionality.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us using the information below.

9. International Data Transfers

Your information may be transferred to and processed in the United States, where our headquarters and primary servers are located. If you are located outside the United States, please be aware that data protection laws may differ from those in your jurisdiction. By using our Site and providing your information, you consent to the transfer of your data to the United States.

10. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

For privacy-related questions or to exercise your data rights, contact us at:

Hypertherm Cutting Systems
21 Great Hollow Road
Hanover, NH 03755, United States
Email: [email protected]
Phone: +1 (800) 643-0030